Delivery Times

Orders received prior to noon Monday to Friday will be delivered the next business day within the metropolitan area provided the customer is within trading terms and subject to stock availability. Regional customers' deliveries will be in accordance with our current regional Delivery Guide (please see table below).

Urgent orders – customer service can arrange for an external courier service to delivery urgent orders at the customers’ expense.

Minimum Order Quantities

National minimum order value of $250.00 in total applies to all sales orders. Higher minimum order values may apply for Regional areas outside of major cities – please consult your Sales Area Manager or contact National Customer Service if required. Broken cases will be sold at our discretion.

Delivery Times and Claims

Customers must allow our drivers a delivery window of at least three consecutive hours between 8.00am and 6.00pm. Example – “delivery before 11.00am or after 3.00pm” is acceptable, “delivery before 10.30am or after 3.30pm” is not acceptable.

A representative of your Company must sign for all deliveries. Your signature is our proof of full delivery. Please check the goods with our driver carefully before signing for accuracy and condition. In the event that a delivery error or damaged stock is identified, this must be noted on the proof of delivery and you must report such discrepancies to our Customer Service department within 24 hours of receipt of goods. Failure to do so may result in your claim being rejected. We do not accept responsibility for stock damaged on your premises by your staff or customers.

Delivery Guide

Please note that delivery days are subject to change without notice.

 

QLDAreaDays of TravelParameters (if any)

 

QLD Metro / Outer Metro

Brisbane / Gold Coast /

Ipswich / Toowoomba

2 pm Next Business Day               

No urgents - cut off is a “hard” cut off

No sameday service

 

Northern Rivers Coast

(Balina, Byron, Brunswick

Heads, Kingscliffe, Casurina,

Tweed Heads

 

1pm cut off Day 1

Pick and despatch Day 2

Delivery Day 3 (depending on exact postcode)

No urgents / cut of is a “hard” cut off.

 

Northern Rivers

Inland / further South

(Kyogle, Murwillumbah,

Lismore, Sawtell, Alstonville,

Grafton, Coffs

1pm cut off Day 1

Pick and despatch Day 2

Delivery Day 3

 

No urgents / cut of is a “hard” cut off.

 

FNQ

1pm cut off Day 1

Pick and despatch Day 2

Delivery day 3 – 6            

No urgents - cut off is a “hard” cut off

 

Sunshine Coast (as far as

Bundaberg)

1pm all weekdays – Next Business Day Delivery

Basically “as is”– service is based around APT

Transport

(BAM will consult with APT to see what is possible for later pick up across all weekdays –

2pm is possible)

 

Balance of QLD Country

2pm cut off Day 1

Pick and despatch Day 2

Delivery day 3 – 6

 

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service for a detailed delivery matrix

 

VICAreaDays of TravelParameters (if any)

 

VIC Metro / Outer

Metro Melbourne

2pm  - Next Business Day

No urgents – cut off is a “hard” cut off

 

Geelong

Wednesday & Friday

No urgents – cut off is a “hard” cut off

 

VIC Country

(rest of VIC)

2pm Cut off Day 1

Pick Despatch Day 2

Delivery Day 3 +

 

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service for a detailed delivery matrix

 

NSWAreaDays of TravelParameters (if any)

 

NSW Metro

Sydney

2pm – Next Business Day delivery

Some outlying postcodes will revert to 4 day per week delivery

No urgents - cut off is a “hard” cut off

 

Newcastle +

Canberra

1pm – Next Business Day delivery

[Operations team will work towards delivering a 4pm cut off for next day delivery]

 

NSW Country

(rest of NSW)

2pm Cut off Day 1

Pick up / Despatch Day 2

Delivery Day 3+

(Generally – where lead times allow – lead times will be detailed by postcode)

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service for a detailed delivery matrix

 

SAAreaDays of Travel (LOCAL TIME)Parameters (if any)

 

SA Metro / Outer Metro

Adelaide

3pm – Next Business Day delivery

1. Scheduled delivery days may apply (e.g. 3 days per week) – please consult

National Customer Service if clarification is required.

2. Daylight saving adjustments may apply to cut off times – these will be published annually as required.

 

South East/North and West

Country

3pm – 48 hours

Please Contact Customer Service for a detailed delivery matrix

 

WAAreaDays of Travel (LOCAL TIME)Parameters (if any)

 

WA Metro

1pm – Daily - Next Business Day

1. Scheduled delivery days may apply (e.g. 3 days per week) – please consult

National Customer Service if clarification is required.

 

2. Daylight saving adjustments may apply to cut off times – these will be published

annually as required.

 

Albany

1pm – Daily - Next Business Day

 

Broome

1pm - Tue/Fri - 5 to 7 days           

 

Bunbury

1pm – Daily - Next Business Day

 

Busselton

1pm – Daily - Next Business Day

 

Carnarvon

1pm - Daily - 2 to 4 days

 

Esperance

1pm – Daily - Next Business Day

 

Exmouth

1pm - Daily - 3 to 5 days

 

Geraldton

1pm – Daily - Next Business Day

 

Kalgoorlie

1pm – Daily - Next Business Day

 

Kununurra/WA Region 2

1pm - Mon/Fri - 7 to 10 days

 

Karratha

1pm - Daily - 3 to 4 days

 

Margaret River

1pm – Daily - Next Business Day

 

Newman

1pm - Tue/Fri - 7 to 10 days

 

Paraburdoo/Port Hedland/Tom Price

1pm - M/W/F - 5 to 7 days

Please Contact Customer Service for a detailed delivery matrix

 

TASAreaDays of Travel (LOCAL TIME)Parameters (if any)

 

ALL

1pm – Next Business Day

 

 

Hobart (Friday only)

11am – Same Day Delivery

 

Please Contact Customer Service for a detailed delivery matrix