Delivery Times

Orders received prior to noon Monday to Friday will be delivered the next business day within the metropolitan area provided the customer is within trading terms and subject to stock availability. Regional customers' deliveries will be in accordance with our current regional Delivery Guide (please see table below).

Urgent orders – customer service can arrange for an external courier service to delivery urgent orders at the customers’ expense.

Minimum Order Quantities

National minimum order value of $250.00 in total applies to all sales orders. Higher minimum order values may apply for Regional areas outside of major cities – please consult your Sales Area Manager or contact National Customer Service if required. Broken cases will be sold at our discretion.

Delivery Times and Claims

Customers must allow our drivers a delivery window of at least three consecutive hours between 8.00am and 6.00pm. Example – “delivery before 11.00am or after 3.00pm” is acceptable, “delivery before 10.30am or after 3.30pm” is not acceptable.

A representative of your Company must sign for all deliveries. Your signature is our proof of full delivery. Please check the goods with our driver carefully before signing for accuracy and condition. In the event that a delivery error or damaged stock is identified, this must be noted on the proof of delivery and you must report such discrepancies to our Customer Service department within 24 hours of receipt of goods. Failure to do so may result in your claim being rejected. We do not accept responsibility for stock damaged on your premises by your staff or customers.

Delivery Guide

Please note that delivery days are subject to change without notice.

 

QLDAreaDays of TravelParameters (if any)

 

QLD Metro / Outer Metro

Brisbane / Gold Coast /

Ipswich / Toowoomba

2pm cut off
Next business day               

No urgents - cut off is a “hard” cut off

 

No same day service

 

Northern Rivers Coast

(Ballina, Byron, Brunswick

Heads, Kingscliffe, Casurina,

Tweed Heads

 

1pm cut off 
2-3 days

No urgents - cut off is a “hard” cut off

 

Northern Rivers

Inland / further South

(Kyogle, Murwillumbah,

Lismore, Sawtell, Alstonville,

Grafton, Coffs

1pm cut off
2-3 days (depending on post code)

 No urgents - cut off is a “hard” cut off

 

FNQ

1pm cut off
5+ days (depending on post code)  

No urgents - cut off is a “hard” cut off

 

Sunshine Coast

1pm cut off
Next business day

No urgents - cut off is a “hard” cut off

 

Balance of QLD Country

2pm cut off
3-6 days (depending on post code)

 No urgents - cut off is a “hard” cut off

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service  on 1300 780 074 for a detailed delivery matrix

 

VICAreaDays of TravelParameters (if any)

 

VIC Metro / Outer

Metro Melbourne

2pm cut off
Next business day

No urgents – cut off is a “hard” cut off

 

Geelong

2pm cut off
Tuesday & Thursday

No urgents – cut off is a “hard” cut off

 

VIC Country

(rest of VIC including Murray region)

2pm cut off
3+ days (depending on post code)

 No urgents - cut off is a “hard” cut off

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service on 1300 780 074 for a detailed delivery matrix

 

NSWAreaDays of TravelParameters (if any)

 

NSW Metro

Sydney

2pm cut off
Next business day

No urgents - cut off is a “hard” cut off

 

Newcastle

1pm cut off
2 days

No urgents - cut off is a “hard” cut off

 

Canberra

11am cut off
Next business day

No urgents - cut off is a “hard” cut off

 

NSW Country

(rest of NSW)

2pm cut off
3+ days (depending on post code)

No urgents - cut off is a “hard” cut off

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service on 1300 780 074 for a detailed delivery matrix

 

SAAreaDays of TravelParameters (if any)

 

SA Metro / Outer Metro

Adelaide

3pm cut off
Next business day

Scheduled delivery days may apply (e.g. 3 days per week) – please consult National Customer Service if clarification is required.

No urgents - cut off is a “hard” cut off

 

South East/North and West

Country

3pm cut off
2+ days (depending on post code)

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service  on 1300 780 074 for a detailed delivery matrix

 

WAAreaDays of TravelParameters (if any)

 

WA Metro / Outer Metro Perth

1pm cut off
Next business day

 Scheduled delivery days may apply (e.g. 3 days per week) - please consult National Customer Service if clarification is required

No urgents - cut off is a "hard" cut off

 

WA Country (Pilbara, South West, Peel, Great Southern, Mid West, Gascoyne, Wheatbelt)

1pm cut off
2+ days (depending on post code)

No urgents - cut off is a "hard" cut off

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service  on 1300 780 074 for a detailed delivery matrix

 

TASAreaDays of TravelParameters (if any)

 

ALL

1pm cut off
Next business day

 

 

Hobart (Friday only)

11am cut off
Same day delivery

 

Scheduled delivery days may apply (e.g. 3 days per week) – Please contact Customer Service  on 1300 780 074 for a detailed delivery matrix